For Immediate Release
Contact: Jennifer Schwartzenberg
Director of Community Outreach and Development,
The Outer Banks Hospital
Date: February 15, 2021
Leah Wood, Point of Service Specialist at Outer Banks Family Medicine – Kitty Hawk, is The Outer Banks Hospital’s February, 2021 Employee of the Month. She joined The Outer Banks Hospital & Medical Group team nearly two years ago.
Patients and team members alike are touched by Wood’s capacity for caring, and she is truly the face of the office. Wood is an organizer, planner, cheerleader, and motivator. Others step up after seeing her take the lead. She works with the clinical team to ensure all patients are cared for in a timely, efficient and appropriate manner. She has the ability to appropriately triage calls, increasing the team’s efficiency.
Wood is internally motivated to do quality work and she takes pride in a job well done. She is a go-to person for clinical staff as well as providers regarding scheduling concerns. Not only can she be counted on to step up when asked, she will frequently volunteer for additional tasks or responsibilities. Dr. Terryberry, one of four providers at the practice, stated, “A doctor is only as good as the person at the front desk. In my 31 years of practice, I know no one better.”
In addition to her daily work, Wood is taking classes with the goal of becoming a nurse, and also stays up to date on all Patient Access Service (PAS) information and other system updates. She is extremely knowledgeable and is an amazing resource and mentor for other team members. She has the ability to meet an individual (patient or fellow team member) where they are at and help them grow from that point. She has been instrumental in improving numerous workflow processes related to templates, scheduling, scanning, and document management.
Upon hearing that she had been chosen as the February, 2021 Employee of the Month, Wood stated, “I wouldn’t be the employee I am today without a little help from my coworkers at Outer Banks Family Medicine – Kitty Hawk!” She continued, “It means the world to me and I appreciate the recognition more than words can describe.”
Pictured, Left to Right: Lynne Miles, Administrator of Regional Operations; Gail Scheller, Practice Manager, Outer Banks Family Medicine – Kitty Hawk; Wood; Jennifer Allen, Director, Ambulatory Operations; Ronnie Sloan, President, The Outer Banks Hospital.