Financial Assistance Policy

At Outer Banks Health, we are committed to providing quality healthcare to everyone who seeks our services. We realize that healthcare is costly and may be a financial hardship to patients and their families.

Eligibility for Medicaid or other Government Assistance

In partnership with ECU Health, Outer Banks Health provides financial assistance in determining if you qualify for Medicaid and in applying for other government-assisted programs. Department of Social Services employees are on site at some ECU Health facilities, and our financial counselors are available upon request during or following the time you receive care.

Eligibility for Charity Care

In partnership with ECU Health and Chesapeake Regional Healthcare, Outer Banks Health offers charity care to our patients who are unable to pay due to financial hardships. We may require supporting documents including tax returns, pay stubs, Social Security award letter and other financial information. Patients will qualify for 100% assistance based on the following key criteria:

  • Income below 200% of the federal poverty guidelines based on family size
  • Limited assets and possess no real property other than immediate dwelling
  • Amounts owed to ECU Health
  • Type of service received (some elective procedures are not eligible, including cosmetic)

Charity Policy – English
Charity Policy – Spanish

Plain Language Summaries

Financial assistance application – bilingual

Medically Indigent Assistance

Patients who have catastrophic medical care bills may receive medically indigent assistance on balances over $5,000 and income over 200% of the federal poverty guideline.
Collection Policy – English
Collection Policy – Spanish

Contact Us

Please contact us if you have any questions regarding financial assistance. Call 252-847-4472 or toll free at 1-800-788-4473, Monday through Friday, 8:30 am to 5:00 pm.